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Shipping, Return and Warranty

Shipping
For any and all orders regardless of the amount, we provide free standard shipping (2-5 days) in the US. 

 

This Warranty applies only to the original purchaser/gift recipient (with gift receipt) of the product, and is not transferable.

THIS WARRANTY DOES NOT APPLY A PRODUCT WHICH IS USED.

 

Return/Replace:

 

We are a developing company and we’re dedicated to serving customers as perfect as possible. We hope to be in close touch with customers to improve our products. We are committed to make the Mika Micky more convenient in use. If you have any dissatisfaction in the purchase and use, please contact our customer service email: cs@mikamicky.com, we will try our best to help you.

 

If you are not satisfied with your purchase, you can return your order or replace the product within 90 days of purchase. All returned merchandise must be in new, unused condition in the original packaging. All product parts and packaging materials must be returned including the instruction manual and registration card to receive a full refund. Once received in our warehouse, the item will be inspected for condition and complete contents. It will take around 3-5 days for us to inspect the returned item and process your refund or send the replacement product. We reserve the right to refuse a return and deny credit.

 

Please use care when opening and trying your product(s) so that you remain entitled to a refund should you chose to return your product(s).

 

Return/Replace instructions:

  1. Please sent the proof of purchase (or an order number), your product manufacturing date code on the product and your delivery information to our customer service email:  cs@mikamicky.com.
  2. Customer service department will send you a prepaid return label.

*Note: The Amazon customers must contact Amazon Customer Support directly to start and complete your return.

 

Refunds: Refunds will be issued in the same form as original payment unless otherwise noted. Refunds will be for the total cost of the merchandise purchased plus any sales tax paid. Shipping costs are not refundable. Once we have received your returned purchase at our warehouse, it will take around 3-5 days for us to inspect the returned item and process your refund.

 

Warranty:

 

All Mika Micky products carry a 1-year Manufacturer's Warranty. This covers any defects in manufacturing to ensure that your product remains in full operational condition.

Normal wear & tear is not covered, but pretty much everything else is covered.

 

Warranty instructions:

Please send the description of issue, the picture of problem, the proof of purchase (or an order number), your product manufacturing date code on the product and your delivery information to our customer service email:  cs@mikamicky.com. We will try our best to help you.

 

 

THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, WRITTEN OR ORAL, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS EXPRESSLY LIMITED TO THIS LIMITED WARRANTY PERIOD.

 

Some states do not allow limitations on how long an implied warranty lasts; therefore, the above limitations and exclusions may not apply to you.

 

THE CUSTOMER'S EXCLUSIVE REMEDY FOR BREACH OF THIS LIMITED WARRANTY OR OF ANY IMPLIED WARRANTY OR OF ANY OTHER OBLIGATION ARISING BY OPERATION OF LAW OR OTHERWISE SHALL BE LIMITED AS SPECIFIED HEREIN TO REPAIR OR REPLACEMENT, AT OUR SOLE OPTION. IN ANY EVENT, RESPONSIBILITY FOR SPECIAL, INCIDENTAL AND CONSEQUENTIAL DAMAGES IS EXPRESSLY EXCLUDED.

 

Some states do not allow an exclusion or limitation of special, incidental or consequential damages, therefore, that limitation or exclusion may not apply to you.

This limited warranty gives you specific legal rights, and you may have other rights that vary from state to state or province to province.


Print Return Label

Email us your order number and reason for your return to get a prepaid return label.

Pack Shipping Box

Print & attach the label to your original box or any box that’ll fit the products.

Drop off & relax

Drop off at the shipping location and we’ll handle the rest! We can usually process refunds within 3-5 days of receipt.

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